FAQ

Can I see before I buy?

You're welcome to look at the first few pages – click here.

How much advertising is there in the ebook?

None at all.  This is a book you pay for, as opposed to the free newsletters, so there is NO advertising at all.

What if I lose my copy of the ebook?

You can download a fresh personalized copy of the ebook at any time from our web site.  Just login and download.

Is this a prelude to a paper book edition?

We're not intending to produce a paper book version of the Formatting Magic with Word  - we feel that this part of the computer world is moving far too quickly for the paper publishing world to keep up.  It would be prohibitively expensive for us (and you) to produce and distribute a 'real' book.  A 'real' book runs the real risk of getting out of date soon after, if not before, it reaches you.  In addition to the free update editions the ebook has features (like searching, bookmarks and annotation) that are not possible with a paper book.

Can I print out the ebook?

Unlike many e-books, we let you print out a copy of the for your own use.  However before you do please keep in mind:

• A printed version will get out of date.   Any printed version is likely to be superseded.
• The PDF file is formatted to 8.5" x 11" (US Letter) however the Acrobat Print dialog box has some useful options like:
  • Page Scaling to allow the pages to be printed on another size paper. 'Fit to Printer Margins'
  • Page Scaling also has a 'Multiple Pages per sheet' that will let you print two pages on one sheet (test first to make sure the smaller type is readable)
  • Page Range lets you specify which pages to print - similar to the option in Microsoft Word.
• If you wish to print, we suggest you only print out selected pages and NOT the entire e-book.  This especially applies to the appendices which can take up a lot of paper.
• Each page is numbered in the bottom right corner.
• Adobe Acrobat has some great features like search and bookmarks that make navigating the book much easier than a paper version.   We love a printed book as much as anyone, but for reference and how to material like this, the ebook option is worth trying.

I've purchased the e-book - how do I get it?

You'll be sent an email within a few hours, usually much sooner, with the link to download your personalized copy. 

But you do NOT have to wait for that email (in fact you might not get it due to over-zealous spam filters) - just login to our online shop http://shop.office-watch.com/eb/ , view your orders and a link to the download is provided for all completed orders.

The same login and download link lets you get any future updates -- the latest version of the is always available from the same web site and login.

I haven't seen any email with a link!

Don't panic - most likely the message has been caught in an overzealous spam filter.  Please check your deleted items and Junk Mail folders for a message from us.  Also keep in mind that many ISP's have their own spam filters and it might have been wrongly caught there - before you see it.  In Email Essentials we've complained about ISP's who filter spam without any options for customers. 

Sadly these days you cannot assume that when you don't receive a message that means it wasn't sent at all.

Just go to http://shop.office-watch.com/eb/  login using the email address and password you created when you purchased.  View your current orders and a download link will be shown for all paid e-book orders.  There's a 'Lost Password' option at our online store if you need it.

With this system you can check the status of your order and get a download link at any time (whether you've received a confirmation email or not) which is always for the latest version of the e-book.

If all else fails:  ebookshopmanager@woodyswatch.com please include details of your order, especially the exact name and exact email address used with your order plus any other details you might have.  The more information you can send us the easier it is for us to find your account and order.

Do I need a Paypal account to purchase?

No -- we use Paypal to process credit cards on our behalf.  They are a well-known company who can process multiple currencies.  While in the past, Paypal might have required you to create an account with them, that is no longer the case if you simply wish to make a purchase.

There is an exception that some customers have found.  Paypal has a security feature that, like most security features is both sensible and annoying.  Here's what happens:  at some time in the past you created a Paypal account and recorded a credit card against that account.  Now you try to pay directly with that same card and Paypal will insist that you login to use it.  This is presumably a security measure to stop unauthorized use of a credit card that a Paypal customer has recorded.

We have a special Paypal QnA page for common questions about Paypal.

NEW!! There is an offline payment option available where you can give us your credit card details for manual processing or fax in your credit card details instead.

I hate Paypal!

We are investigating other options (unlike some computer companies, when we say we are investigating it -- we really are!).  Once we have found a reputable, secure and efficient option for credit cards we will implement it.   While there are plenty of credit card acceptance systems out there we are fussy and particular not just for ourselves but our customers too.

We have a special Paypal QnA page for common questions about Paypal.

NEW! There is an offline payment option available where you can give us your credit card details for manual processing or fax in your credit card details instead.

What DRM are you using?

We looked at the major Digital Rights Management (DRM) systems for ebooks and found them wanting.  They are too difficult for the reader to manage and we didn’t want to put our customers to that nuisance.  But we do have to protect ourselves from copying and theft of a work that has taken us a long time to prepare.  Each copy of the has the purchasers name embossed in it so the source of any illegal copying can be detected, we will withdraw the right to updates to any user who illegally copies the Guide.

Can I have a copy on my desktop and laptop computers?

Yes, certainly.  Copying between two computers you use is fine.

Note that we have not used any Digital Rights Management systems that would make copying much harder and difficult for customers. This was a deliberate choice on our part.