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Having login troubles?

If you’re sure you’ve got the right email address and password combination but still can’t get in then you might have an overzealous firewall getting in the way.

We do not have any third party cookies at our online store but some firewall products like ZoneAlarm do seem to block logins for some users. We’ve been unable to duplicate this problem with ZoneAlarm or any other product, which makes it hard to identify the source of the problem – let alone solve it.

We can tell you that a ZoneAlarm user did get it to work as follows:
“ I found the problem in the Privacy section. It had 3rd Party Cookies blocked for

I right-clicked the red arrow in the 3rd Party Cookies block, selected Options, unchecked both Block 3rd Party Cookies and Remove Private Header Information.

I re-tried the store login and it worked fine. “
We continue to investigate the problem and make changes that might help. But it’s hard to solve a problem we cannot replicate and is not a problem for all users, even of the same firewall product.

If the above advice doesn’t help please let us know with details of your system and firewall settings. One way or another we’ll get your ebooks to you.


Ebook Shop Manager